Privacy Policy

1. Information we collect

When you place an order with Herbavia, you provide details directly through our order form and WhatsApp. We only collect what we need to process and deliver your order.

• Your name
• Phone number
• Delivery address
• Order details (product, size, quantity)
• Any messages you send us on WhatsApp

2. How we use your information

We use the information you provide to:

• Confirm, prepare, and deliver your order
• Contact you about your order via WhatsApp, phone, or SMS
• Provide customer support and handle returns or complaints
• Improve our products and service

3. How orders are processed

Our website does not store your information in a database. When you submit the order form, your details are sent as a WhatsApp message to our team, and the conversation takes place inside WhatsApp. WhatsApp's own handling of your data is governed by its privacy policy.

4. Sharing your information

We do not sell or rent your personal information. We only share it where necessary to fulfil your order — for example, with the courier or delivery partner that brings your package to you.

5. Data retention

Because we operate on a cash-on-delivery, WhatsApp-based model, your order details remain in our WhatsApp chat history. You may ask us to delete your conversation and details at any time.

6. Cookies and analytics

Our website is a static page and does not set advertising cookies. If we add analytics in the future to understand visits, it will be used only in aggregate and never to identify you personally.

7. Your rights

You may request access to, correction of, or deletion of the personal information you have shared with us. To do so, contact us using the details below.

8. Children's privacy

Our products and store are intended for adults. We do not knowingly collect information from children. Orders should be placed by an adult.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date.

10. Contact us

If you have any questions about this Privacy Policy or your information, contact us on WhatsApp at +923110645820 or by email at care@herbavia.example.